Privacy notice

Effective 22 October 2026

Tour Naija provides discovery, event ticketing, partner listings, wallet, and supported everyday payment features. This notice explains the personal information used to provide those services.

Information we use

• Account details such as name, email, preferred city, interests, and authentication records.
• Places saved, trip preferences, reviews, support messages, and notification preferences.
• Orders, ticket details, payment references, wallet ledger entries, refunds, and partner payout records.
• For service purchases, recipient details needed to fulfil the selected service, such as a mobile number, meter number, or customer reference.
• Device and push-notification tokens when you enable notifications, plus security and diagnostic records needed to protect the service.

How we use information

We use this information to operate accounts, show relevant listings, process and reconcile transactions, fulfil orders, provide customer and partner support, prevent fraud, secure the platform, and meet applicable legal obligations.

Service providers and sharing

We share only information needed to provide a requested service with payment, utility-fulfilment, email, hosting, mapping, and notification providers when those features are enabled. For example, payment and service providers receive the transaction or recipient details needed to process a payment or fulfil a purchase. We do not place provider secret keys in the mobile apps.

Retention and deletion

We retain account information while the account is active. You may request account deletion at any time. We remove or anonymise personal account data when it is no longer needed, while retaining limited transaction, ticket, payout, security, or dispute information when required for legal, accounting, fraud-prevention, or open-transaction purposes.

Use the account deletion request page or the in-app Profile option. You may also ask to access or correct your information through Help & support in the app.

Security and your choices

We use access controls, encrypted connections, and protected credential storage appropriate to the service. You can update profile details and notification preferences in the app. No online service can promise absolute security.

Children

Tour Naija is not designed for children to make purchases. Betting services are restricted to adults and require age confirmation.

Changes and contact

We may update this notice as the product and providers change. The effective date above will be revised when this page changes. For privacy requests, use Help & support in the app or submit an account deletion request.